About the Role
We are seeking a Store Manager to lead our luxury jewelry boutique in Cluj-Napoca - a refined, inspiring environment where excellence meets elegance.
You will be responsible for managing boutique operations, leading the team, and ensuring every client enjoys a memorable and sophisticated experience.
This is a role for someone who combines managerial precision with natural elegance, empathy, and commercial drive.

Key Responsibilities

1. Leadership & Operations
• Oversee daily boutique operations and coordinate the sales, packaging, and reception teams.
• Ensure adherence to internal procedures, presentation standards, and operational discipline.
• Manage scheduling, timekeeping, and operational workflows (ERP, CRM).
• Foster a professional, respectful, and performance-driven work environment.

2. Business & Performance
• Drive sales performance, conversion rates, and key retail KPIs.
• Analyze daily performance and implement measures for improvement.
• Propose and execute local commercial actions and loyalty initiatives.
• Monitor key metrics: store traffic, average basket value, and customer retention rate.

3. Customer Experience & Loyalty
• Guarantee a premium customer journey aligned with luxury standards.
• Supervise loyalty programs and relationships with VIP clients.
• Manage customer feedback and ensure quick, elegant problem resolution.
• Maintain a refined, welcoming, and exclusive in-store atmosphere.

4. Brand & Image
• Uphold the visual, behavioral, and language standards of the brand.
• Ensure the boutique's look, uniforms, and ambience reflect the luxury identity.
• Act as a brand ambassador in interactions with clients and partners.
• Participate in brand events, product launches, and local activations.

5. Team Development
• Identify training needs and organize learning sessions for the boutique team.
• Ensure a consistent level of knowledge about collections and brand philosophy.
• Provide constructive feedback and support individual growth within the team.

6. Coordination with Head Office
• Communicate daily with the HQ retail management team and collaborate closely with HQ to adapt national brand strategies to the regional market.
• Represent the brand within the Cluj luxury community and local events.
• Build and strengthen the boutique's local client base through personalized engagement.
• Submit weekly performance and activity reports.
• Offer ongoing feedback for internal process improvement.

• Solid experience (5+ years) in managing luxury retail or hospitality teams.
• Ability to motivate and inspire diverse teams.
• Excellent client relationship management; passion for refined aesthetics.
• Analytical and results-driven mindset.
• Advanced English; additional languages (German, Italian, or French) are a plus.
• Proactive, hands-on leader with impeccable presentation and communication skills.

• Competitive compensation package with performance-based incentives.
• Private health insurance at Regina Maria
• Holiday Prime
• Professional training programs.
• Elegant work environment and strong brand reputation.